Returns & Exchanges
At GOTRAX, we want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters, bikes, and accessories. If you are not completely satisfied with your purchase, we are here to help you navigate the return or exchange process quickly and efficiently.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and proof of purchase to start the process.
Prepare the Equipment
Ensure the product is in its original packaging with all chargers, manuals, and components included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location for secure transport back to our warehouse.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing